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Ohio Department of Public Safety Customer Service Standards

Customer Service Standards

Department of Public Safety employees shall demonstrate an understanding of the importance of exceptional customer service, and how it directly links to each employee’s job function and supports the mission of the department by:

          • Consistently providing a high level of professional, courteous, friendly and respectful customer interaction to ensure an overall positive and service oriented experience.
          • Listening carefully to questions or concerns and asking follow-up questions as necessary to ensure an accurate understanding of the customer’s need or request.
          • Taking appropriate action by providing a complete, knowledgeable, accurate, precise response immediately, or provide a firm commitment as to when a response will be provided.