The Ohio Bureau of Motor Vehicles (BMV) announced today that it is expanding the pilot of its new “Get In Line, Online” virtual queuing system.
Ohio Governor Mike DeWine, Lt. Governor Jon Husted, and Ohio Bureau of Motor Vehicles Registrar Charles Norman launched the system last month in 12 locations in Franklin, Cuyahoga, and Hancock counties. Beginning today, the “Get in Line, Online” system is now also available at the deputy registrar location at 5694 Harrison Ave. in Cincinnati.
The system was developed by the BMV to better serve Ohio drivers who visit deputy registrars for services such as license renewal or vehicle registration. The system allows customers to “Get in Line, Online” before arriving at one of the deputy registrars participating in the pilot project. After checking in online, customers have a four-hour window to arrive at the deputy registrar location, check in at a self-service kiosk, and claim their spot in line.
“Thousands of drivers have used the new system since we launched it less than a month ago, resulting in an estimated 68 percent decrease in wait times,” said Governor DeWine. “The BMV will continue to monitor the system, and we hope to offer this time-saving service at more deputy registrar locations in the future.”
“When you offer better customer service, it doesn’t take long before people notice,” said Lt. Governor Jon Husted. “This is how technology should be used to save people time and aggravation. It is just a first-step to improve the way services are delivered at the BMV.”
“The BMV understands that time is valuable and therefore the most important aspect of customer service,” said Ohio BMV Registrar Charles Norman. “We are dedicated to improving and enhancing the overall customer experience by providing our customers with access to innovative options that better meet their diverse needs.”
In addition to the new Cincinnati location, the following deputy registrars are also participating in this pilot program:
- 112 Dillmont Drive, Columbus, Ohio 43235
- 17 Cherri Park Square, Westerville, Ohio 43028
- 1583 Alum Creek Drive, Columbus, Ohio 43209
- 4503 Kenny Road, Columbus, Ohio 43220
- 5287 Westpointe Plaza, Columbus, Ohio 43228
- 3040 Southwest Blvd., Grove City, Ohio 43123
- 2970 Hayden Run Plaza, Columbus, Ohio 43235
- 4740 Cemetery Road, Hilliard, Ohio 43026
- 4161 West Broad Street, Columbus, Ohio 43228
- 22125 Rockside Rd., Bedford, Ohio 44146
- 8210 County Rd. 140, Suite A, Findlay, Ohio 45840
- 104 W. Spring Valley Rd., Centerville, Ohio 45458
Through the use of the new system, BMV will continually review wait and processing times to further manage efficiency and improve customer service.
For more information and to access the “Get in Line, Online” system, visit www.bmv.ohio.gov.